Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@theledlands.com. If your return is accepted, we will instruct you on how and where to send your package. Unless noted by us, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service with shipping insurance. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@theledlands.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on specially marked clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to several business days for your bank or credit card company to process and post the refund too.

1. Once an order is placed it takes from 3-7 days to process the order, Printing and packaging , Please allow 7-25 business  for your order to arrive as we are a print on demand company and it takes time for us to produce awesome custom products for you! Any questions or concerns, feel free to contact us directly: info@theledlands.com

Please Note if you have ordered multiple different items some items will be shipped individually from different Printing facilities, so you will receive more than one tracking number.

Some country are experiencing some delayed shipping times due to the global pandemic.

Any questions at all please feel free to contact the team on info@theledlands.com and we will help you with any questions your might have

 

WHAT IS YOUR RETURN POLICY?

All sales are final, Due to the diversity and size of our offering, we do not pre-print or inventory any stock, so every piece is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer. In the event that a piece arrives damaged, we ask that a photo of the damaged unit is sent to our Customer Care team info@theledlands.com, and will produce and send a replacement at no charge.